FAQs

Have questions about our services? We’ve answered the most common ones to help you better understand our booking process, pricing, and what to expect when you ride with Limolane. If you need anything further, our team is always here to assist.

  • What are the hours of operation?

    We service 24/7 for your peace of mind.

  • How can I book your limousine service?

    There are several different ways to book our transportation service, so you can choose the one that suits you best.

    You can book for yourself or on behalf of others via website www.limolaneinc.com,  emailinfo@limolaneinc.com, or phone855-525-6622.

    RESERVE

  • Are your vehicles insured?

    Yes, all the vehicles are fully licensed and insured.

  • What is your cancellation policy?

    For sedan and business van/SUV vehicles:


    • If the service is canceled up to 24 hours prior to the pickup time, there is no cancelation fee.
    • If the service is canceled within less than 24 hours to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.

    For minibus and coach vehicles:


    • If the service is canceled up to 72 hours prior to the pickup time, there is no cancelation fee.
    • If the service is canceled within less than 3 days prior to the pickup time, the cancelation fee is 100% of the agreed amount for the booked service.
    TERMS AND CONDITIONS

  • Are you closed on holidays?

    No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.

  • Can I book a vehicle per hour?

    Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.

  • What cities does Limolane operate in?

    We are proudly serving The San Francisco Bay Area, CA. 

  • How do I contact your Customer Care Team?

    You can reach our Customer Care Team via telephone at855-525-6622or emailinfo@limolaneinc.com.

  • How long does my chauffeur wait for me?

    • 30 minutes free waiting time for domestic airport pick ups.
    • 45 minutes free waiting time for international airport pick ups.
    • 15 minutes free waiting time for all other pick ups Locations.

  • When do I get charged for my service?

    Your credit card is charged some time after the service has taken place. Once you have made your booking, we will reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and car rental companies. If you make a free cancelation, the authorization will be automatically reversed and your credit card will not be charged.