Terms & Privacy Policy

By booking, purchasing, or using any service offered by Limolane, you agree to comply with these Terms.

Limolane reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services following any such modifications constitutes your acceptance of the revised Terms.


All reservations, cancellations, payments, and refunds are subject to the terms stated on our booking platform or service agreement.

Booking Information


  • Passengers must contact +1 (855) 525-6622 immediately if they are unable to locate their chauffeur.
  • If a passenger leaves the designated pick-up location without providing prior notice, a full no-show charge will be applied.
  • To book a new ride, visit www.limolaneinc.com or email us at booking@limolaneinc.com.
  •  All services and rates are subject to change based on actual travel time and conditions.
  • Limolane reserves the right to refuse or cancel any reservation at its discretion.


Waiting Time Policy


  • Domestic Airport Pickups: 30 minutes of complimentary waiting time.
  • International Airport Pickups: 45 minutes of complimentary waiting time.
  • All Other Pickup Locations: 15 minutes of complimentary waiting time.
  • Additional waiting time will be billed accordingly.


Fees and Add-Ons


  • Child Seat: $20.00 each
  • Extra Stops: $25.00 each
  • Meet & Greet Service: $20.00
  • A 20% gratuity will be automatically added to all rides.


Cancellation Policy


  • Sedans & SUVs: Minimum 24-hour notice required for all cancellations.
  • Sprinter Vans, Mini Coaches, Full Coaches: Minimum 72-hour notice required.
  • Cancellations made within these timeframes and no-shows will be charged the full fare.


Hourly Charter Policy


  • Charges begin at the scheduled pickup time or upon vehicle entry, whichever comes first.
  • Hourly service must be continuous; any 15 minutes beyond the scheduled hour will be billed as a full additional hour.


Smoking & Cleanliness


  • Smoking is strictly prohibited in all Limolane vehicles.
  • Evidence of smoking will result in a mandatory minimum $250 cleaning fee.
  • The chauffeur reserves the right to terminate the trip without refund if smoking occurs.


Cleaning & Damage Fees


  • A cleaning fee of up to $500 may apply for excessive messes, including trash, spills, or bodily fluids.
  • Damage to vehicle interiors or missing/broken items (e.g., glasses at $20 each) will be billed to the customer.
  • Repair and labor charges will be assessed as needed.


Alcohol & Age Restrictions


  • Passengers under 21 years old are not permitted in vehicles where alcohol is present.
  • Limolane does not provide alcohol. Passengers may bring their own if of legal age and compliant with local laws.


Liability


  • Limolane and its affiliates are not responsible for any items, displays, or personal belongings left in vehicles.
  • Limolane reserves the right to subcontract reservations or assign affiliate partners for service.


Conduct & Legal Compliance


  • Passengers must not engage in any illegal activity within the vehicle.
  • The booking party is responsible for all actions of their group, including any damages or misconduct.
  • Any fines resulting from passenger behavior will be the responsibility of the customer.
  • The chauffeur reserves the right to terminate the trip without refund in the event of misconduct.
  • Standing through the sunroof is strictly prohibited by law.
  • Limolane is not liable for delays or trip cancellations due to unsafe road conditions, including those caused by weather, accidents, or road closures.


Privacy and data collection

 

  • Limolane collects limited personal information necessary to provide and improve our services, including contact details, booking information, and communication preferences.
  • We collect and process data in accordance with applicable data protection laws and only for legitimate business purposes, such as completing bookings, managing customer relationships, and delivering requested communications.
  • Your personal data will not be shared with or sold to third parties except as required by law or necessary to fulfill our contractual obligations.


SMS Privacy Policy


  • Limolane values your privacy. When you opt in to receive text messages from us, we collect your phone number and consent solely for communication related to your bookings, inquiries, and customer service updates.
  • We do not share, sell, or rent your text messaging opt-in data or consent with any third parties.
  • Your information is used only to send relevant service messages, such as booking confirmations, appointment reminders, and customer support follow-ups.
  • You may opt out at any time by replying STOP to any text message from us. Standard message and data rates may apply.
  • For questions about this policy or your data, contact us at info@limolaneinc.com.